I only sent an e-mail through their website for questions. I got a call not even 10 seconds after hitting send. He was very kind and had a lot of information I didn’t know. He also asked to call back to look into more information for me. After less than 5 mins, he called again with the answer. In my opinion, I’m glad I made that decision to hit send. If I had more questions or was looking for an attorney, I’d call. I can’t vouch for other people’s experiences. Only for my phone call. And it was pretty great to me.