Full-Time Front Office Client Intake Specialist 

We are accepting resumes for Full-Time Front Office Client intake Specialist at our Roseville Office for our HR Databank. 

As the first point of contact for our firm, the Client Intake Specialist must present a professional, empathetic, and competent demeanor. This role requires the ability to put clients at ease and quickly establish trust through a solid work ethic. The ideal candidate will be a good listener, an excellent communicator, possess impeccable attention to detail, and be enthusiastic about working with new people daily.

Job Responsibilities:

• Welcome guests and clients by greeting them in person or on the telephone, answering or directing inquiries.
• Manage consult scheduling, intake, and client retention.
• Sort and distribute mail.
• Open and close client files.
• Copy, file, and scan documents.
• Speak with each prospective client or visitor to determine if they can be assisted and provide information and referrals as appropriate.
• Maintain up-to-date knowledge of office priorities and intake procedures.
• Assist and support lawyers and paralegals with their work as needed.
• Enhance attorney effectiveness by providing information-management support and representing the attorney to clients and others.
• Conduct preliminary intake or screening interviews, including preparation of appropriate forms and documenting communication and information regarding each client.

Experience and Qualifications:

• 1+ years of previous experience with a law firm intake or in another relevant role is preferred.
• Excellent written and oral communication skills.
• Comfortable using a computer and learning/adapting to new technology.
• Excellent organizational skills and attention to detail.
• Proficient in Microsoft Office, especially Excel (training available).
• Experience with Mycase and Lawmatics software programs is preferred (training available).
• Ability to multi-task and switch from one task to another quickly and efficiently.
• Bilingual in Spanish is a big plus.
• Flexible, adaptable to change, and able to prioritize workload and deadlines.
• A positive team player.

Benefits

• 401(K)
• 401(K) matching
• Paid sick time
• Paid vacation time

Salary Range: 

Depends on experience.

How to Apply

If you’re interested in joining our team, please send your resume and a brief introduction to:

Email Your Resume to: aysegul@chastainejones.com

Please include the position you’re applying for in the subject line. All inquiries will be handled confidentially.